Order Hold Type
Also called: hold type, hold code.
The kind of an Order Hold, from a fixed list in plain words your clients may read. Stockist raises and clears most of them as the order is checked and worked; people place and lift Held by staff and Held by client.
Where you’ll see it
As each hold's name under an order in Orders, and in the order list's Holds column.
What each value means
- Unknown product
- A line's code matches none of the client's products or SKU Aliases. Clears when the line or the product is put right.
- Address problem
- The delivery postcode failed the Address Check, or the carrier refused the address. Clears when the address is corrected or accepted as entered.
- Missing details
- Something the carrier needs is missing, such as a recipient name, a Service Level or a product's weight. Clears once it is supplied.
- Not enough stock
- The order wasn't fully allocated at its Release Point and the client doesn't allow partial shipments. Clears when it is fully allocated, or when staff ship what is there.
- Account on hold
- The client account is On Hold. Clears only when the account hold is lifted.
- Account not live
- The client account is still Onboarding. Clears when it goes live.
- Red Tag
- Someone on the floor found a problem with the order. Clears when a Floor Supervisor resolves the red tag.
- Cancellation requested
- The client asked to cancel a released order. Clears when a Warehouse Manager approves or declines.
- Held by staff
- Your team held the order, or the client asked you to once it was released. Your team lifts it.
- Held by client
- The client paused the order before release. The client, or your team for them, resumes it.