Order Hold Type
The kind of hold on an order, from a fixed list in plain words.
Where you’ll see it
As each hold's name under Holds on an order's page, and in the Holds column under Orders.
What each value means
- Unknown product
- A line's code matches none of your products. Correct the line, or ask your 3PL to add the product.
- Address problem
- The postcode couldn't be confirmed, or the carrier refused the address. Correct it, or ask your 3PL to accept a new address.
- Missing details
- Something the carrier needs is missing, such as a recipient name or email. Fill it in on the order.
- Not enough stock
- There isn't yet enough stock ready to send the whole order. It waits for the rest.
- Account on hold
- Your 3PL has put your account on hold. Contact your account manager.
- Account not live
- Your account is still being set up. The order goes on once it is live.
- Red Tag
- A problem was found while the order was being prepared, and your 3PL is deciding what to do.
- Cancellation requested
- You asked to cancel the order, and your 3PL is deciding.
- Held by staff
- Your 3PL held the order, or you asked it to. Your 3PL lifts it.
- Held by client
- You paused the order. Select Resume order to let it go on.