Delivery Complaint
Also called: mis-ship, customer complaint, wrong item sent.
A client's report that a shipped order arrived with a wrong, missing or extra item, the wrong quantity, or damage, logged by an Account Manager or Warehouse Manager within 28 days of it shipping. It carries an Exception Cause, and starts no return or refund by itself.
Where you’ll see it
On a Shipped order's page, as Log Delivery Complaint; on its Order Timeline; and on Billing › Exception Causes.