Stockist WMS Help centre

Stock or a container won't go into this location

  • Troubleshooting
  • Stock Containers
  • For: Admin, Warehouse Manager, Warehouse Operative
  • Checked on 27 October 2026

Find out why Stockist refuses to put stock or a container into a location or container, and what to do about each reason.

In short

Stockist refuses when the location or container is too small, too full or too heavy. It also refuses hazardous goods where they aren't safe, and a second product or client where only one is allowed. The message names every reason, and nothing has moved.

What you see

Item physical dimensions ([size] mm) exceed location dimensions ([size] mm).

Total required volume ([volume] L) exceeds location volumetric capacity ([volume] L).

Total required payload weight ([weight] g / [weight] kg) exceeds location maximum weight limit ([weight] g / [weight] kg).

A unit of [product] ([size] mm) does not fit inside Stock Container [container] ([size] mm).

Packing this stock would bring Stock Container [container] to [weight] kg, over its payload limit of [weight] kg.

Location '[location]' is not hazard compliant and cannot hold hazardous goods [products].

Stock Container [container] is a [container type], which is not hazard compliant and cannot hold hazardous goods [products].

Location '[location]' mixing policy ([mixing policy]) restricts storage to a single SKU; it would hold [number] [products].

Location '[location]' mixing policy ([mixing policy]) restricts storage to a single client; it would hold [number].

Stock Container [container] mixing policy ([mixing policy]) restricts storage to a single SKU; it would hold [number] [products].

Stock Container [container] mixing policy ([mixing policy]) restricts storage to a single client; it would hold [number].

Location '[location]' does not allow putaway operations (can_putaway is disabled).

Location '[location]' is currently under MAINTENANCE ([reason]) and cannot accept putaway.

Location '[location]' is INACTIVE and cannot accept putaway.

Location '[location]' is Flagged for Count after a short pick and takes no putaway until it is counted.

The Stock Container [container] is closed and cannot take more stock.

It is too big or too full

One unit, or the container's outer size, is bigger than the location or Container Type in every way round. Or there isn't room left for all of it beside what is already there.

A UK pallet won't go into a pick face, for example. Choose a bigger location, or unpack the stock and put it away loose. If the location's size in Stockist is wrong, ask a Warehouse Manager to correct it.

It is too heavy

The total would go over the location's maximum weight, or the Container Type's Max Payload. A container counts at its tare weight plus everything in it.

Choose another location or container, or split the load. If going over is safe, a Floor Supervisor or above can turn on Override the weight limit and try again. A Weight Override lifts the weight check only.

It is hazardous goods

Hazardous goods go only into hazard compliant locations, and only into containers of a hazard compliant Container Type. A container holding hazardous goods moves only to a hazard compliant location.

Kestrel Audio's power banks are hazardous, so their pallet stays in the hazardous goods cage. Nobody can override this check.

The location or container keeps to one product or client

Its Mixing Policy allows one product, one client or both, and this would bring a second. A location's policy covers the stock in every container in it too.

Choose a location or container that already holds the same product, or an empty one. If the policy is wrong, ask a Warehouse Manager to change the location or the Container Type.

The location isn't taking stock

The location is under maintenance, inactive, set not to take stock, or waiting for a count after a short pick. Choose another location. If it should be in use, tell a Floor Supervisor or a Warehouse Manager.

The container is closed

A container closed at the dock takes no more stock. Pack into an open container instead. Once a closed container is empty, deactivate and reactivate it to open it again.

Still stuck? Email [email protected]